These Terms of Service (“Terms”) govern your access to and use of GroundDesk, a product of On The Ground(“OTG”, “we”, “us”, “our”), including the platform, websites, tools, and related services (the “Service”). By accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.
1. The Service
GroundDesk is a multi-tenant back-office and growth platform for Singapore SMEs. It provides a shared knowledge base (“Company Brain”), document storage, search, and AI-assisted tools. We may add, change, or remove features over time. We may also update these Terms; where changes are material we will give reasonable notice, and your continued use after changes take effect constitutes acceptance.
2. Accounts
- You must provide accurate account information and keep it up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You must notify us promptly of any unauthorised use of your account.
- A Workspace administrator may manage members, permissions, and access within your Workspace, and is responsible for those members’ use of the Service.
- You must be at least 18 years old to use the Service.
3. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you must not use the Service for unlawful purposes, upload others’ personal data without a lawful basis, misuse the AI features, or interfere with the Service’s operation or fair-use limits. We may suspend or restrict access to protect the Service or other users.
4. Subscription tiers and billing
- FREE — a no-cost tier with limited usage.
- SOLO — S$35 per month, including 2 seats.
- TEAM — S$105 per month, including 10 seats and S$14 per additional seat.
- BUSINESS — S$289 per month, including 25 seats and S$14 per additional seat.
All prices are in Singapore Dollars (SGD) and, unless stated otherwise, are exclusive of any applicable taxes (including GST), which will be added where required. Paid plans are billed on a monthly basis and renew automatically at the start of each billing period until cancelled. Payments are processed by our payment processor (Stripe; PayNow may be offered). By subscribing to a paid plan, you authorise us and our payment processor to charge your chosen payment method for the recurring subscription fee. You can cancel at any time; cancellation stops future renewals. Refunds and cancellation are governed by our Refund Policy.
We may change our fees on reasonable prior notice; changes take effect at your next billing cycle.
5. Your data and ownership
As between you and us, you own your data— the documents, content, and materials you or your Workspace upload to the Service (“Customer Data”). We act as a processor of Customer Data on your behalf: we process it only to provide and support the Service, in accordance with these Terms and our Privacy Policy. You grant us a limited licence to host, store, process, transmit, and display Customer Data (including sending relevant content to AI subprocessors as described in the Privacy Policy) solely for those purposes. You are responsible for ensuring you have the rights and any consents needed to upload Customer Data and to have it processed by the Service.
6. AI features — assistive, not professional advice
The Service uses AI to help you search, summarise, analyse, and draft. Outputs may include legal, financial, or HR drafts, contract analysis, and CPF, tax, or other calculations. These outputs are generated automatically and are assistive tools only. They are not legal, financial, tax, accounting, HR, or other professional advice, may be inaccurate, incomplete, or out of date, and must not be relied upon as a substitute for advice from a qualified professional. You are responsible for reviewing, verifying, and independently checking AI outputs before relying on or acting on them. We make no warranty as to the accuracy, completeness, or fitness for purpose of any AI output.
7. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. You must not copy, reverse-engineer, resell, or create derivative works of the Service except as permitted by law.
8. Third-party services
The Service relies on third-party providers (including hosting, storage, payment, and AI providers). Your use of the Service may be subject to those providers’ availability and terms. We are not responsible for third-party services outside our control.
9. Warranties and disclaimers
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI outputs will be accurate.
10. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms. Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
11. Indemnity
You agree to indemnify and hold us harmless from claims, losses, and expenses arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party rights.
12. Suspension and termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to the Service or others. On termination, your right to use the Service ends. We will make Customer Data available for export for a reasonable period after termination, after which it may be deleted in accordance with our Privacy Policy and applicable record-keeping requirements.
13. Governing law and jurisdiction
These Terms are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising out of or in connection with these Terms or the Service.
14. Contact
Questions about these Terms? Contact us at dpo@ontheground.agency.